Skip the Hiring Headache.
Let Us Handle Your Calls & Dispatch.
HSS trained agents answer your phones, book jobs, and manage your daily dispatch board — so you can focus on running your business, not staffing it.
Start Free Trial See PricingStaffing is Expensive. Missed Calls Cost More.
Every missed call is a missed job. Every bad dispatch is wasted drive time. But hiring, training, and managing office staff is a full-time job in itself.
62% of Callers Won't Leave a Voicemail
They'll just call your competitor. Unanswered phones are silent revenue killers.
$35,000–$55,000/yr for a Full-Time CSR
Plus benefits, training, turnover, and management time. The cost adds up fast.
Poor Dispatch = Wasted Drive Time
Sending the wrong tech to the wrong job at the wrong time is a silent margin killer.
Two Ways We Can Help
Managed Call Center
HSS-trained call center agents answer your inbound calls during business hours, follow your company script, and book jobs directly into your HomeServiceStory account. Your callers get a professional, knowledgeable first impression — every time.
- Trained agents answer as your company
- Follow your custom call script
- Book jobs directly into your dispatch board
- Capture lead info and source attribution
- Real-time call queue visible in your dashboard
- Call recordings for quality assurance
Managed Dispatch
Our dispatch team manages your daily schedule — assigning jobs to the right technicians, optimizing routes, and handling same-day changes so your field team always knows where to be and when.
- Daily job-to-tech assignment
- Route optimization to cut drive time
- Same-day schedule adjustments
- Emergency call prioritization
- Live dispatch board visible in your account
- Daily dispatch summary reports
Up and Running in 48 Hours
No lengthy onboarding. We work from your existing account data.
Enable the Add-On
Turn on Call Center or Dispatch from your Billing page. Charges are added to your existing subscription.
We Review Your Account
Our team reviews your services, company profile, and scheduling preferences to prepare your custom script and dispatch rules.
We Go Live
Your tracking numbers are routed to our call center queue. Our dispatch team gets access to your board. We're live in 48 hours.
You Stay in Control
You see every call log, job, and dispatch action in real time. Nothing changes without appearing in your account. Cancel any time.
HSS Managed Services vs. Hiring In-House
| Factor | HSS Managed Services | Hiring In-House |
|---|---|---|
| Monthly cost | From $1,000/mo | $3,500–$5,000/mo (salary + benefits) |
| Time to start | 48 hours | 4–8 weeks (job post, interview, onboard) |
| Turnover risk | None — our team, our problem | High — CSR and dispatch roles churn often |
| After-hours coverage | Available add-on | Extra staff or outsource needed |
| Visibility into activity | 100% — live in your account | Depends on your internal tools |
| Cancel if not needed | Any time, no penalties | Severance, WARN act considerations |
Focus on the work. Let us handle the phones.
Start with a HomeServiceStory account and enable Managed Services any time from Billing.
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